Customer Service System
More Team Proficiency
Customer Service consistency is of the utmost importance in providing an experience clients will loyalty return for time and again. Scheduling follow up training of your Customer Service Module will assist in maintaining a high standard of consistency throughout your entire team, especially where new members have joined the team in the interim.
Team Member Appraisal Review Meetings
- Team Training In Salon
- Client Experience Roll Play
Staff loyalty goes hand in hand with job satisfaction and each team members sense of purpose. Constant appraisal of clear achievable targets and training goals is vitally important in providing your team with a strong sense of momentum that their careers are going places. Having a 3rd party to facilitate Team Quarterly Reviews communicates how seriously you view nurturing their management whilst providing another avenue for them to feedback. We stagger 15 to 30 minute individual appraisal meetings around client appointments to ensure training and council is provided to address every area of their overall performance to promote them through the salon ranks.
- Targeted Training Issues
- Period on Period Team Reviews
- Career Advancement
Great for multiple and larger salons, these training sessions will turn your managers into the managers you've always wanted. Get your salon running smoothly, reduce staff turnover and get your business running like clockwork by giving your managers the tools they need to make your salons fly! Also can be combined into full day workshops.
- Individual Training
- Stock Control & Reporting
Staff Committing to a Monthly Management Meeting with us for either yourself or for management teams who are taking on new roles or have changed responsibilities resulting from amending how your business operations and systems have developed will be a big advantage in optimising the most valuable resource of time by making sure all the work effort that is put into running the salon is effective and efficient. We recommend allocating these meetings if you want to benefit from additional visits to your review periods, either in salon or a convenient nearby meeting point to discuss, plan and monitor any general management issues you have on your mind arising between contact with us.
- Business Coaching
- Meeting Facilitation
- Management Training