Each Operations Manual & Implementation training is developed around your own workable company structure, be it a straightforward standard team and management hierarchy, a more advanced departmentalised structure or any combination of these supported under a head office multi-site group.
Your style, salon brand and company ethos is constructed in consultation over every detail to transform our wholly integrated set of systems into each individual business, so they work from day one.
Contents include:
Team Member Handbook
Documenting guidelines of your businesses policy and procedures is essential in providing even the most creative work environment, clear parameters in which to perform consistently in.
Organisation Structure and Position Descriptions
Team motivation and staff loyalty is maintained easily when the career path and promotion to higher performance bonuses and commissions is clearly laid out. Setting profitable and achievable salon performance targets is calculated specific to your salon situation.
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Hair, Beauty, Spa, Nail or Clinic Customer Service Modules
Delivering client experiences consistently is vital in providing customer service well. From first contact to follow up marketing, the salon experience is written to assist customer service training.
Operations Module
Key to delegating management tasks, the salon operations guidebook leaves nothing to chance as it details all the salon duties, manager roles require to effectively perform business administration day to day.
Training Module
Team member inductions and Human Resource management is made easy with this comprehensive guide to the process of staff recruitment, interviewing, training, appraisals, counselling, firing and debriefing.
Occupational Health & Safety Module
Employer responsibility to provide a safe environment for your employees and clients is never ending, this guide provides a reference to continue in your due diligence of assessing your safety practices and habits.
Team & Management Forms, Checklists, Folders & Operations boxes
Best practice is achieved with a personalised suite of Forms and Checklists. The glue to stick it all together!
Computerised Integration of Operations Manual SystemsWhichever Salon Software you have, the Operations Manual is written to take full advantage of its features to ensure you make optimum use of you computers power to help those members of your team responsible for accessing your salon computer to manage your business. We check through every part of your computers configuration to tie your manual management systems into your computer system.